Legal notice

Pamouna Co., Ltd.

Takanori Yamauchi

3-34 Kansei-cho, Minato-ku, Nagoya, Aichi 455-0066, Japan

+81-50-2030-5842
Business Hours
10:30 a.m. – 5:00 p.m. (JST), Monday through Friday
Closed on Saturdays, Sundays, Japanese national holidays, year-end/New Year holidays, Golden Week, and summer holidays.

office@studio-moo.jp

https://studio-moo.jp/

Product prices are displayed on each product page.
All prices include Japanese consumption tax unless otherwise stated.

• Shipping
  Shipping charges vary depending on the product.
  For products where shipping charges are not separately indicated, shipping is included in the listed product price.
  Additional shipping charges may apply for deliveries to Hokkaido, Okinawa, and remote islands, which will be quoted separately.
• Bank Transfer Fees
  Any bank transfer fees are the responsibility of the customer when payment is made by bank transfer.

Credit Card, Bank Transfer (Advance Payment), Apple Pay, Google Pay, Shop Pay

• Credit Card: Payment will be processed according to the billing schedule of your credit card issuer.
• Bank Transfer (Advance Payment): Payment must be received within 7 days after the order is placed.

Products will generally be shipped within 6 weeks after the order is confirmed.
For orders paid by bank transfer, the delivery period begins after payment has been confirmed.
For made-to-order products, large furniture, or other items requiring longer production or delivery times, the estimated delivery schedule will be indicated on the relevant product page or communicated separately by email.

Customer-Initiated Returns or Cancellations
Due to the nature of our products, we are unable to accept returns, exchanges, or cancellations requested by customers after shipment.
Defective or Incorrect Products
Although every effort is made to ensure the quality of our products, if you receive a damaged, defective, or incorrect item, please contact our Customer Support within 7 days of delivery.
If the Company determines that the issue is attributable to us, Pamouna will, at its expense, either:

• replace the product with an identical item; or
• issue a full refund, where replacement is not possible.